Refund Policy

1. To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team.

2. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.

3. We will assess the damage of the products and if we deem the products are in poor shape or form, we shall arrange for replacement products to be delivered to you on our next available delivery date or issue a refund to you. We do not accept returns due to the perishable nature of our products.

4. If we offer you a refund, please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. T&O Florist. has no influence over these timescales.